FAQ's

Product Warranty, Tracking, and Cancellation:

Yes, Heavy Metal FX pedals come with a limited lifetime warranty for workmanship and components. The warranty is valid for the original owner with a registered warranty card and purchase receipt.

Yes, our products are covered by the manufacturer's warranty, and customers can purchase added protection through Surebright.

Yes, you can track the warranty period through Surebright if purchased.

The warranty process depends on the manufacturer and is described on Surebright.

Returns and Refunds:

Heavy MetaXl F offers a 14-day return period from receipt. Unused items in original packaging are eligible for refund or exchange. See Return Policy for details.

Please refer to our Return Policy.

Product Information and Assistance:

You can use your gift cards, store credits, or coupon codes to make purchases in the same way as you would with a credit card.

We recommend exploring alternative options, depending on whether it's a normally stocked item or a special order.

CIOKS Power Supplies:

Line6 Stomp requires 900mA, HX Effects needs 1A. Use a parallel flex adapter (#8800) and yellow flex cable (#3050) from DC7 set at 9V. Alternatively, use CIOKS CRUX from DC7's 24V outlet, freeing up two outlets.

Yes, Cioks 4 Expander accepts both AC and DC. Power it via Ciokolate's outlet 16 set to 12V AC. Each of Cioks 4's four outlets has 500mA total, with 200mA available for three outlets if one requires 300mA.

EIAJ-5-barrel connector: 6.5 x 4.3 x 1.4mm.

Morton Pedal Boards:

Parts mount seamlessly with included low-profile hardware. Use a ⅛” hex screwdriver or any standard ¼” diameter hardware. Watch our how-to video on the support page for detailed instructions.

Yes, each part includes enough hardware for connections.

Use 3M Dual Lock or standard velcro. Additional 3M Dual Lock available on our accessories page.

Adapter plates are required for mounting front and rear parts together without "Long" parts or "Side Trays." We'll reach out if necessary.

Yes, we offer side-facing "Patch Bays" with 5 mono TS connections and rear-facing "Modules" with 2 or 3 locking TRS/XLR connections.

Mount your power supply anywhere it fits under the board, typically in the rear center, back left, or back right for plug-in access.

Use 3M Dual Lock or preferred velcro for mounting.

Use our pedalplayground.com for 2D configuration or contact us for assistance.

We recommend the Long Slant 16 for its versatility and space efficiency, suitable for both beginners and experienced users.